Refund Policy

This Refund Policy describes the terms under which Aristeguieta LLC, doing business as A+ Drive, processes refund requests. By purchasing our services and making a payment, you accept the terms set out here, which are incorporated into our Terms of Service.

1. Setup Fee

The one-time setup fee covers the design, development, and launch work for your website or booking system. Because this work begins immediately after order confirmation:

• Fully refundable if the cancellation request is made within 24 hours of payment and before any development or customization work has begun.
• Non-refundable once the A+ Drive team has begun the design, development, or configuration process, as that work represents time and resources already invested.
• In exceptional cases, A+ Drive may, at its sole discretion, offer a partial refund proportional to work not yet performed; this does not create an obligation or precedent for future cases.

2. Monthly Maintenance Subscription

• The monthly subscription is billed in advance and on a recurring basis until cancelled.
• You may cancel at any time; cancellation prevents future charges but does not entitle you to a refund of the already-billed period, even if you cancel before that period ends.
• No partial or prorated refunds are issued for unused days within an already-started billing cycle.
• Access to your website and booking system will remain active through the end of the paid billing cycle, after which it will be suspended or deactivated.

3. Circumstances That Do Not Qualify for a Refund

• Change of mind after website development has begun.
• Lack of results, clients, or income generated through the website or system, since A+ Drive does not guarantee specific business outcomes.
• The Client's failure to provide information, content, or access needed to complete the work within a reasonable time.
• Account suspension or termination due to breach of the Terms of Service.
• The Client's non-use of the service.

4. Billing Errors and Duplicate Charges

If you identify a duplicate charge, billing error, or unauthorized charge, contact us within 10 business days of the charge date. A+ Drive will investigate and, if the error is confirmed, process the corresponding refund to the original payment method within a reasonable timeframe.

5. Chargebacks

We strongly encourage you to contact us directly before filing a chargeback with your bank or payment provider. Filing a chargeback without first attempting to resolve the dispute directly with A+ Drive may result in immediate suspension of service, and we will submit evidence of delivered work, communications, and acceptance of these Terms to the relevant payment processor to dispute the chargeback.

6. How to Request a Refund

To request a refund, contact our customer service team through the official support channels on aplusdrive.com, providing: (a) your name and the email associated with your account; (b) the reason for your request; and (c) the date and amount of the charge in question. We evaluate each request individually under this policy.

7. Changes to This Policy

A+ Drive reserves the right to modify this Refund Policy at any time. Changes will apply to payments made after the updated version is posted.

8. Contact

For any questions regarding this policy, contact us through the official support channels available on aplusdrive.com.